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Refund Policy


Because of the nature of fast food delivery, refunds are given at the sole discretion of The Base Pizza Company.

Once an order has been placed and delivered or collected, you must contact the store direct should you have any complaints. We must be given the opportunity to try and rectify any errors or dissatisfaction on the same day of the delivery. If the store does not rectify your complaint correctly please email: info@thebase.pizza for a response to your complaint.